Shipping policy
WE AIM TO GET YOUR ORDER TO YOU AS SOON AS POSSIBLE. YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL AS SOON AS YOUR ORDER LEAVES OUR PREMISES PLEASE BE SURE TO READ THE NOTES WE SEND ON PURCHASE TO ENSURE WE BRAID IT THE RIGHT SIZE FOR YOU.
DELIVERY IS AT A FLAT RATE OF $10 WITHIN AUSTRALIA. WE GENERALLY SHIP USING AUSTRALIA POST EXPRESS SATCHELS AND AIM TO GET ALL ORDERS MADE TO ORDER AND SHIPPED BY THE FOLLOWING FRIDAY. OUR EXPERIENCE SAYS AUSTRALIA POST GENERALLY TAKES 3-4 BUSINESS DAYS FROM OUR COUNTRY TOWN BUT PLEASE MONITOR - WE ARE HAPPY TO GO BACK TO POST OFFICE FOR YOU IF YOU ARE WORRIED. ALSO REST ASSURED WE WILL NEVER LEAVE YOU HIGH AND DRY - IF FOR WHATEVER REASON THE ORDER IS GENUINELY LOST - WE WILL BRAID YOU A NEW ONE AT OUR EXPENSE AND RESEND.
FOR INTERNATIONAL DELIVERIES IT IS AT A FLAT RATE OF $15. IF YOU WOULD LIKE THIS SENT BY COURIER AT YOUR EXPENSE PLEASE EMAIL US. WE HAVE NOT LOST AN ORDER BUT THEY DO SEEM TO TAKE A GOOD FEW WEEKS TO GET TO EUROPE/US.
PLEASE BE SURE TO PROVIDE AN ADDRESS THAT WILL BE ATTENDED WHEN DELIVERY OCCURS. IN THE BEST INTEREST AND SAFETY OF YOUR ORDER – PLEASE CONSIDER SENDING YOUR PARCEL TO A LOCATION THAT IS OCCUPIED BETWEEN THE WORKING HOURS OF 9AM-5PM MONDAY TO FRIDAY. ALTERNATIVELY, KBC IS ABLE TO DELIVER TO A PO BOX ADDRESS.
YOU MUST USE CORRECT AND COMPLETE ADDRESSES, INCLUDING A COMPANY NAME AND CONTACT AT THE COMPANY WHERE NECESSARY, AND AT LEAST ONE CONTACT TELEPHONE NUMBER.
DELIVERY INFORMATION
WHEN ESTIMATING THE DELIVERY TIME OF YOUR GOODS PLEASE CONSIDER THE FOLLOWING;
ORDER PROCESSING WILL NOT COMMENCE UNTIL CREDIT CARD AUTHORISATION AND ADDRESS VERIFICATION HAS OCCURRED.
ORDERS WHICH ARE PLACED AFTER MIDDAY WILL NOT BE DOWNLOADED INTO THE SYSTEM FOR PROCESSING UNTIL THE NEXT DAY. THEREFORE UNLESS YOU PLACE YOUR ORDER BEFORE 12PM, IT WILL NOT BE ACTIONED UNTIL THE FOLLOWING DAY.
PLEASE ALLOW AT LEAST 1-2DAYS HANDLING TIME BEFORE YOUR ORDER IS DISPATCHED. WHERE POSSIBLE WE WILL TRY TO PROCESS ORDERS FOR SHIPMENT ON THE SAME DAY OF PURCHASE, BUT THIS WILL VARY DEPENDING ON THE QUANTITY OF ORDERS AT ANY GIVEN TIME.
IN THE CASE OF INCOMPLETE DELIVERY, SHIPPING WILL ONLY BE CHARGED FOR THE FIRST DELIVERY.
ORDERS WHICH ARE PLACED OVER THE WEEKEND OR ON A PUBLIC HOLIDAY WILL NOT BE PROCESSED UNTIL THE NEXT BUSINESS DAY, AT THE EARLIEST. BUSINESS DAYS ARE MONDAY TO FRIDAY, EXCLUDING NSW PUBLIC HOLIDAYS.
PLEASE NOTE WHEN COMPLETING YOUR ORDER FORM TO INCLUDE A VALID STREET NUMBER, SUBURB, POST CODE AND PHONE NUMBER. ORDERS CANNOT BE PROCESSED WITHOUT THIS INFORMATION, AND KANGAROO WILL NOT BE HELD RESPONSIBLE FOR ANY DELAYS INCURRED BECAUSE OF THIS MISSING DATA.
INTERNATIONAL DELIVERIES
INTERNATIONAL SHIPPING IS AVAILABLE BUT THE FEE WILL VARY FROM COUNTRY TO COUNTRY. PLEASE EMAIL MADE@KANGAROOBELTCO.COM.AU BEFORE YOUR PURCHASE IS MADE TO FIND OUT THE SHIPPING FEE TO YOUR INTERNATIONAL DESTINATION.
PLEASE NOTE:
ALL ORDERS ARE IN AUSTRALIAN DOLLARS (AUD).
INTERNATIONAL ORDERS MAY TAKE UP TO 14 DAYS TO BE DELIVERED DEPENDING ON YOUR COUNTRIES CUSTOM PROCESS.
WE USE A COURIER FOR OUR INTERNATIONAL DELIVERIES AND THEY REQUIRE A SIGNATURE ON RECEIPT OF YOUR ORDER. IF THERE IS NO ONE AT THE DELIVERY ADDRESS A CALLING CARD WILL BE LEFT AND THE ORDER WILL BE RETURNED TO THE DEPOT. THIS CARD WILL HAVE OPTIONS FOR YOU TO ARRANGE AN ALTERNATIVE DELIVERY TIME. OUR COURIER WILL ATTEMPT DELIVERY TO THE SAME ADDRESS ON 3 CONSECUTIVE BUSINESS DAYS.
ON INTERNATIONAL DELIVERIES WE CAN’T DELIVER TO POST OFFICE BOXES AND WE DON’T OFFER C.O.D ON ANY ORDERS.
INTERNATIONAL ORDERS MAY INCUR TAXES AND DUTIES APPLIED BY CUSTOMS IN THE COUNTRY WHERE THE ORDER IS DELIVERED.
ANY DUTY AND TAXES INCURRED IN THE COUNTRY OF DESTINATION ARE THE RESPONSIBILITY OF THE CUSTOMER.
TO COMPLY WITH AUSTRALIAN EXPORT REGULATIONS, WE ARE REQUIRED TO DECLARE THE EXACT VALUE OF ALL ITEMS ORDERED AND TO MARK THEM AS DUTIABLE “MERCHANDISE”. WE ARE ALSO PROHIBITED BY LAW FROM MARKING THE ORDER AS A “GIFT”, EVEN IF ORDER IS PLACED WITH THE INTENTION OF SENDING TO A GIFT RECIPIENT. IF YOU REQUIRE FURTHER INFORMATION ABOUT YOUR COUNTRIES TAXES AND DUTIES YOU WILL NEED TO CONTACT YOUR LOCAL CUSTOMS OFFICE DIRECTLY.