Customer Service | Kangaroo Belt Co

Customer Service

How to Order

Step 1: Adding items to your basket

Browse through the website and click on a product image for more detailed information. On most items, you have a size and/or colour options. Select the size and colour you would like to order and click on the “add to basket” button.

If a specific size or colour is currently out of stock or has been sold out you will not be able to add it to your basket. In this case eg: “sold out black size M/L” will be displayed in the description.

If you want to add more items to your basket click the “continue shopping” button.

Step 2: Your Basket

You can review the items in your shopping basket at any time by clicking the “view bag” button at the top of the page.

To amend the quantity

Change the number in the “Qty” box

Select the “update order” button.

The basket will update your order.

To delete an item from your basket

Click the “delete” check box next to the item you wish to remove.

Click the “update order” button to update your order before proceeding to the checkout.

When you are happy with your selections, click the “checkout” button and complete your contact, delivery and payment details.

Step 3: Checkout – Contact & Delivery Details (secure area)

Our checkout will prompt you to enter your contact and delivery details. Once you have completed all the fields marked with an asterisk(*), please select the “submit” button. Please make sure your email address and phone number are correct.

The window will display your contact & delivery details in a secure area and you will notice the security lock in the bottom right hand corner of your browser. The security lock ensures your order & payment details are encrypted and remain secure over the internet.

Step 4: Order Confirmation & Payment

It is important that you confirm your order, then complete the payment details. Please check your order and payment details carefully. When you are satisfied with the information please select the “confirm” button.

When we receive your order, we will send you an email and invoice with your order details attached. If there are any problems with your order please email us at made@kangaroobeltco.com.au.

Order Information

The Kangaroo Belt Company (KBC) is committed to providing excellent customer service to all its customers. We are determined to ensure you are happy and satisfied with your order. If you have any concerns or questions regarding your order please email made@kangaroobeltco.com.au

Prices

KBC reserves the right to change prices for products displayed on our website at any time. The price payable for the Goods shall be the price applicable on the date the Goods are confirmed as ordered. Advertised prices are in Australian Dollars and are all inclusive of GST. Sometimes typographical or human errors may occur, in which case we will try our best to quickly rectify, but we hold no responsibility for.

Currency

All prices quoted on the Kangaroo website are quoted in Australian Dollars.

 

Colours

Please note that colours of products will sometimes vary depending on the quality and make of the computer screens they are being viewed on.

Order Acceptance

Once an order placement has occurred, you are engaged in a contract that sees you unconditionally accept the prices and descriptions of the items you have ordered. Once an order has been placed with KBC, you will receive an email confirmation of payment. This email does not promote acceptance of the order, it is simply a confirmation that we have received it.

Unless an order is cancelled by you – the buyer -order acceptance does not occur until KBC has emailed you informing you that your order has been dispatched. Once this has occurred, the sale contract has concluded.

If we are unable to obtain authorisation for payment or in the case where we may suspect fraudulent use of credit card – we reserve the right not to accept your order. We also reserve the right to not accept your order if certain shipping restrictions apply for the area of delivery, or if the item ordered is out or stock or withdrawn from sale for any particular reason.

Payment Information

Payment can be made using PayPal, Visa and MasterCard. Payment will be processed as soon as your order has been submitted. In the event that your order cannot be filled – a refund for the full purchase amount will be processed immediately.

By placing an order online you are confirming that the credit card you are using belongs to you. All credit card holders are subject to validation and authorisation checks by the card issuer. This is especially relevant for overseas orders.

Security

Protecting your personal and order information is a priority at Kangaroo. We want you to be able to order from kangaroobeltco.com.au with total confidence. As such we have created a secure transaction environment. We use Secure Sockets Layer (SSL) technology. Our online ordering system is the industry standard for encryption technology to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to kangaroobeltco.com.au. using a 128-bit encryption.

Delivery

We aim to get your order to you as soon as possible. You will receive a shipping confirmation email as soon as your order leaves our premises.

Delivery is at a flat rate of $10 within Australia and takes between 2-4 working days. We generally ship using Australia Post Express Satchels.

For International deliveries it is at a flat rate of $15 and takes between 4-8 working days.

Please be sure to provide an address that will be attended when delivery occurs. In the best interest and safety of your order – please consider sending your parcel to a location that is occupied between the working hours of 9am-5pm Monday to Friday. Alternatively, KBC is able to deliver to a PO Box address.

You must use correct and complete addresses, including a company name and contact at the company where necessary, and at least one contact telephone number.

Delivery Information

When estimating the delivery time of your goods please consider the following;

Order processing will not commence until credit card authorisation and address verification has occurred.

Orders which are placed after midday will not be downloaded into the system for processing until the next day. Therefore unless you place your order before 12pm, it will not be actioned until the following day.

Please allow at least 1-2days handling time before your order is dispatched. Where possible we will try to process orders for shipment on the same day of purchase, but this will vary depending on the quantity of orders at any given time.

In the case of incomplete delivery, shipping will only be charged for the first delivery.

Orders which are placed over the Weekend or on a Public Holiday will not be processed until the next business day, at the earliest. Business days are Monday to Friday, excluding NSW Public Holidays.

Please note when completing your order form to include a valid Street Number, Suburb, Post Code and Phone Number. Orders cannot be processed without this information, and Kangaroo will not be held responsible for any delays incurred because of this missing data.

International Deliveries

International Shipping is available but the fee will vary from country to country. Please email made@kangaroobeltco.com.au before your purchase is made to find out the shipping fee to your international destination.

Please Note:

All orders are in Australian dollars (AUD).

International orders may take up to 14 days to be delivered depending on your countries custom process.

We use a courier for our international deliveries and they require a signature on receipt of your order. If there is no one at the delivery address a calling card will be left and the order will be returned to the depot. This card will have options for you to arrange an alternative delivery time. Our courier will attempt delivery to the same address on 3 consecutive business days.

On international deliveries we can’t deliver to post office boxes and we don’t offer C.O.D on any orders.

International orders  may incur taxes and duties applied by customs in the country where the order is delivered.

Any duty and taxes incurred in the country of destination are the responsibility of the customer.

To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient. If you require further information about your countries taxes and duties you will need to contact your local customs office directly.

Returns & Exchanges

At KBC, we pride ourselves on providing quality product to our customers. We want you to enjoy your purchases and continue shopping with us. If your purchase isn’t right we are happy to offer a refund to exchange or return subject to the points below, although please note there are no exchanges or refunds on sale items, unless the items are flawed or damaged.

1. All items must be returned via registered post to the following address:

Kangaroo Belt Company Returned Orders:

98 cascade st.paddinton 2021,

Sydney

Australia

2. All items must be returned within 7 days of the original order being placed.

3. Items must be returned unworn, and with original tags intact.

4. You must include the original receipt with your return.

5. Refunds will exclude any postage costs.

6. Please allow up to 14 days from the day you post your return for your account to be credited. Customers will be responsible for the shipping and handling charge.

7. Discounted sale items cannot be refunded or exchanged.

If you have any further enquiries regarding our returns policy please email us at made@kangaroobeltco.com.au

Your Privacy

KBC is strongly committed to protecting your privacy while interacting with our content, products and services. We want to provide a safe and secure environment for you.

KBC ensures that information you share with us is managed in accordance with relevant Australian privacy law. As the Australian Federal Government introduces new privacy legislation, KBC’s privacy policies will be reviewed and updated as appropriate.

More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au

By visiting kangaroobeltco.com.au, you are accepting and consenting to the practices described in this Privacy Policy and the website terms and conditions. To protect your privacy you can visit KBC’s website without identifying yourself or having to reveal any information about yourself.

Our privacy policy

The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit our site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct this information. Our policy allows you to choose what kind and how much information you provide to us and to control how we use whatever information you give us. Our goal is to provide you with a satisfying experience while allowing you to control your privacy and to give you a means to voice any questions or concerns you may have. This policy applies only to KBC and not to other companies’ or organisations’ websites to which Kangaroo is linked.

Collection of information

Information is collected from you primarily to make it easier and more rewarding for you to use our services. Depending on the service you are accessing, you could be asked to provide information such as your name, email address or information about what you like and do not like. It is entirely your choice whether to respond to these questions or not.

KBC collects two types of information. The first type is anonymous information. For instance, we may collect information to tell us that five thousand people visit this Privacy Policy today, but we do not know their names, where they live or their date of birth – they are ‘anonymous’ to us.

The second type of information that KBC collects is personal information. KBC will collect personal information that lets us know the specifics of who you are such as your name, email address, or postal address, when you provide it to us. With this information, KBC can provide a variety of personalised and enhanced services such as emails that are not available to anonymous users. We hope that you will find it beneficial to provide individually identifiable information about yourself to us because it will make our services more valuable to you.

Sometimes, we may specifically ask for personal information about you when you sign up to use a service. Certain information may be required, such as your name, age, internet address or screen name, billing address, type of computer, credit card number, in order to provide that service or product to you. This information may also be used to inform you of additional products and services, offers, promotions, sales and any other opportunities which may interest you. You can choose not to receive such information when you are undertaking product or service registration on our website. We may also ask about your interests, but it is your choice whether to respond.

How much of your personal information that you choose to disclose to Kangaroo is completely up to you. The only way we know something about you personally is if you provide it to us, for example when you take part in a discussion forum or enter one of the competitions on our websites.

Use of anonymous information

KBC automatically gathers anonymous information to monitor the use of our website, like the numbers and frequency of visitors to kangaroobeltco.com.au. We only use such data in the aggregate. This collective data helps us determine how our audiences use parts of the site, so we can improve it to ensure that it is as appealing as we can make it for as many users as possible. Kangaroo may publish or provide this aggregate data to other people.

Use of personal information

KBC will only use the personal information you have chosen to provide us for the purpose for which you provided it. Kangaroo will not use it for any other purpose without your consent.

How to update your information

We do not want to send emails to you if you would prefer not to receive them. If at any time you do not wish to receive our email marketing updates you can “unsubscribe” by clicking on the link at the bottom of our email communication or send an email to made@kangaroobeltco.com.au, or by writing to 98 Cascade St Paddington 2021

Disclosure

There will be occasions where it will be necessary for KBC to disclose your personal information to third parties. KBC may be required by law to disclose the information, or Kangaroo may be required to disclose your personal information to third parties to provide the service you have requested, for example, if you purchase products online, KBC will need to disclose your personal information to third parties in order to bill and deliver your products. However, the disclosure will only be made where it is necessary to fulfil the purpose for which you disclosed your personal information. Otherwise than stated above, we do not disclose personal information that you may give us, such as your name, address, email address or telephone number, to any organisation or person outside KBC unless you have authorised us to do so.

No sale of personal information

Under no circumstances will KBC sell or receive payment for licensing or disclosing your personal information.

Security

Protecting your personal and order information is a priority at KBC. We want you to be able to order from kangaroobeltco.com.au with total confidence. As such we have created a secure transaction environment. We use Secure Sockets Layer (SSL) technology. Our online ordering system is the industry standard for encryption technology to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to kangaroobeltco.com.au. using a 128-bit encryption.

Cookies

Cookies are small text files that a website can send to your computer. A cookie can be thought of as an internet users identification card, which tells a website when the user has returned. Cookies are not computer programs and cannot read other information saved on your hard drive. They can’t be used to send viruses or take a user’s email address.

Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping cart or remember a users preferences or registration details for a future visit. The KBC website uses cookies to allow customers to move from one part of the website to another and to add items to the shopping cart without having to login repeatedly. Cookies make the online shopping experience a smoother and easier process.

Most browsers automatically accept cookies, however if you choose to alter the settings of your browser to prevent automatic acceptance of cookies, you may still use all the features of the website, including making purchases. The use of cookies is common practice, however should you require further information, please refer to www.allaboutcookies.org.

Complaints about privacy

If you have any complaints relating to online privacy issues on our website, please notify made@kangaroobeltco.com.au

Changes to Kangaroo’s Privacy Policy

If we decide to change the Kangaroo’s Privacy Policy, we will post those changes here.

Disclaimer

We have created this website for your use and enjoyment. By accessing or using this website, you agree to the Terms of Use of our website, which are set out below. The Terms of Use include our legal disclaimer and our privacy policy, and any other terms or conditions on this website.

We may change the Terms of Use at our discretion and without notice. A version of the current Terms of Use will always be available on this website as they are changed. By continuing to use our website you accept the Terms of Use as they apply from time to time. A copy of our current Terms of Use is displayed on our website at all times. This legal disclaimer is in no way limited or altered by any other terms or conditions on this website.